Refund Policy

This section applies when a VSL Market user sells products, services, digital items, or other permitted offers to their own buyers using VSL Market listings, payment requests, virtual POS, virtual account details, cash support, direct bank arrangements, or BTC/USDT options where available.

1. Seller Responsibility

The seller is the merchant of record for the sale. The seller is responsible for fulfillment, delivery, product quality, customer support, returns, refunds, and any promise made to the buyer.

2. VSL Market's Role

VSL Market is a social commerce and payment facilitation software provider. We help sellers create listings, receive payment, and view transaction records, but we do not become the seller and we do not hold funds in escrow.

3. Refund Requests

Buyers should contact the seller first for refund, return, delivery, quality, or service issues. VSL Market may provide transaction records, support communication, and review reports of misuse, but the seller remains responsible for resolving customer refund requests.

4. Released Payments

Where a supported payout has already been routed to the seller's saved bank account or payout destination, VSL Market cannot unilaterally reverse the payment. Reversals, if available, may depend on the seller, the bank, the payment provider, crypto network rules, or applicable dispute procedures.

1. Duplicate or Failed Transactions

If you believe a payment was duplicated, failed incorrectly, or affected by a technical platform issue, contact support with the payment reference, seller details, screenshots, and bank or wallet confirmation where applicable. We will review available records and coordinate with relevant payment partners where possible.

2. Bank, Network & Partner Timelines

VSL Market releases supported payouts from our system after successful confirmation, but final settlement can be affected by local banking timelines, recipient bank processing, payment partner delays, and network issues. These delays do not automatically create a refund right against VSL Market.

3. Cash and Direct Bank Payments

For cash support and direct-to-bank arrangements outside VSL Market's in-platform payout rails, the buyer and seller are responsible for settlement, proof of payment, refund discussions, and dispute resolution.

4. Misuse Reports

If a seller uses VSL Market to misrepresent goods, receive payment for prohibited activity, or repeatedly fails to resolve buyer issues, we may remove listings, restrict payment tools, suspend the account, or cooperate with banks, payment partners, regulators, or law enforcement where appropriate.