Help Center & FAQ

Answers for buyers sourcing from Africa and for African vendors, manufacturers, makers, suppliers, and distributors selling through VSL Market.

African Vendors, Manufacturers, Sourcing & Marketplace Support

  • VSL Market is a commerce platform focused on African vendors, manufacturers, makers, suppliers, distributors, and the buyers who want to discover, source, and trade with them.

    We combine marketplace listings, social commerce profiles, product discovery, quote requests, vendor intelligence, and supported payment tools so buyers can find better suppliers and African businesses can grow beyond their local market.

  • African vendors, manufacturers, makers, suppliers, distributors, wholesalers, service providers, and authorised representatives can use VSL Market to showcase lawful products or services.

    Vendors should provide accurate business information, product details, availability, prices, production capacity, minimum order quantities, and delivery expectations.

  • Buyers can browse listings, search for vendors, review manufacturer profiles, compare products, request quotes, ask questions, and move toward a supported payment or direct commercial arrangement where available.

    For larger orders, buyers should confirm specifications, quantity, packaging, lead time, samples, shipping terms, refund terms, and business verification before paying.

  • Create an account, complete your profile, add your business or production details, and publish accurate product or service listings. Your profile becomes a commerce storefront where buyers can discover your offers and contact you.

    Strong listings include clear images, product specifications, prices or quote instructions, minimum order quantity, production timeline, available stock, shipping options, and refund or cancellation terms.

  • Quote requests help buyers ask for custom pricing, bulk quantities, samples, packaging options, delivery terms, production timelines, or product modifications before committing to payment.

    Vendors and manufacturers can respond with price, currency, minimum order quantity, lead time, validity period, delivery terms, and refund or cancellation conditions.

  • VSL Market can support discovery and communication for custom manufacturing, private-label work, samples, made-to-order products, and wholesale enquiries where vendors offer those services.

    Buyers and manufacturers should clearly agree on specifications, samples, tooling, packaging, deposits, production milestones, inspection, cancellation terms, and delivery responsibilities before payment.

  • Vendor intelligence means using available marketplace information to evaluate a vendor or manufacturer before doing business. This may include profiles, listings, product categories, engagement signals, quote history where available, business details, and platform trust signals.

    It helps buyers compare options and helps serious African suppliers build credibility through clear, accurate, and consistent marketplace activity.

  • Search helps buyers find products, categories, vendors, manufacturers, and sourcing opportunities faster. Buyers can use keywords such as product type, location, material, quantity, industry, vendor type, or manufacturing capability.

    The goal is to make African products and suppliers easier to discover and easier to compare.

  • Eligible users may use supported payment requests, virtual POS-style flows, virtual account details, payout routing, or other available payment options. Availability depends on country, verification level, payment partner rules, currency, bank support, and account eligibility.

    VSL Market does not generally act as an escrow or wallet for buyer-seller transactions unless a separate product or written agreement expressly says so.

  • VSL Market is built for African commerce with buyers who may operate locally, regionally, or internationally. Listings, quotes, and payment records may support multiple currencies where available.

    Payment methods, payout rails, settlement timing, and currency support can vary by country, bank, payment partner, verification level, and regulatory requirements.

  • The seller is usually responsible for refunds, replacements, delivery issues, product quality, and customer support. Buyers should contact the seller first and keep evidence such as quote details, payment references, messages, photos, inspection reports, and delivery documents.

    Custom manufacturing, wholesale orders, deposits, tooling fees, samples, and made-to-order products may have different refund rules depending on what the buyer and seller agreed before payment.

  • Illegal, counterfeit, stolen, unsafe, misleading, prohibited, or improperly regulated products are not allowed. Users must not use VSL Market for fraud, money laundering, sanctions evasion, terrorist financing, fake engagement, or deceptive payment activity.

    VSL Market may remove listings, restrict payment features, suspend accounts, or report activity where required.

  • Unless a specific VSL service says otherwise, shipping, customs, export documentation, import duties, inspection, storage, and delivery are arranged between the buyer, seller, and their chosen logistics providers.

    Buyers and vendors should confirm Incoterms or delivery terms, who pays shipping, who handles documentation, and what happens if goods are delayed, damaged, or rejected.

  • Social features help vendors and manufacturers build visibility around products, and they help buyers see activity, ask questions, share listings, and discover suppliers through commerce-focused engagement.

    Comments, likes, shares, and profiles must be used honestly. Fake engagement, spam, harassment, and misleading claims are not allowed.

Buyer and Vendor Policy Summary

Focused on African Commerce

VSL Market exists to help buyers discover African vendors and manufacturers, and to help African businesses showcase products, respond to enquiries, receive quote requests, and access supported payment tools.

Marketplace Responsibility

Vendors and manufacturers are responsible for the accuracy, quality, legality, fulfilment, delivery, refunds, and support connected to what they sell. Buyers are responsible for reviewing vendor information, requesting evidence where needed, and agreeing clear commercial terms before payment.

Safe and Lawful Trading

Illegal, deceptive, counterfeit, unsafe, restricted, or prohibited products and services are not allowed. Please review our Terms of Service, Refund Policy, and Privacy Policy before using VSL Market.